Our commitment to you
As a Vanguard investor or prospective investor, you may entrust to our care not only your money but your personal and financial information as well. We recognize that your relationship with us is based on trust, and that you expect us to act responsibly and in your best interests. When we share client or prospective client information—whether it is your personal information or the fact that you are or may become a Vanguard client—we do so under the circumstances described in this policy.
We use your personal information primarily to respond to your inquiries or requests; to maintain and protect your accounts; to process transactions that you submit; to fulfill our legal obligations; for research and analytical purposes; and to develop, offer, and provide the financial products and services that we offer or sponsor.
The personal information we collect about you
The types of personal information we collect and share depend on the product or service you have with us. Examples of personal information we collect may include, among other things, your name and address, Social Security or taxpayer identification number, date of birth, assets, income, account balances, investment activity, accounts at other institutions, and information collected through your use of our website.
You provide personal information when you complete a Vanguard account application. (If you enter information in an online account application, we may store the information even if you don't complete or submit the application.) You also provide personal information when you request information or materials from us or otherwise interact with Vanguard, as well as when you transact in your accounts.
In addition to personal information you provide to us, we may receive information about you that you authorize other parties to provide to us. We also may obtain personal information from service providers not affiliated with Vanguard in order to verify your identity, to prevent fraud, or to help us identify products and services that may be of interest to you. The information we collect about you may be transferred to or stored by Vanguard or our service providers in the United States or elsewhere, as permitted by law.
We may combine the information collected on our website or through our mobile application with information collected from or about you in other contexts. This may include information collected online, such as on our website or through our email exchanges with you, from publicly available sources, or from offline sources, such as when you establish an account with us or call customer service. We will treat such combined information in accordance with this policy. If you do not wish to provide information to Vanguard, we may be unable to provide certain products or services to you.
How we use and disclose your personal information
We may use and share your personal information when needed to complete transactions at your request, to provide our services, or to make you aware of financial products and services that we offer, or where legally compelled to do so. Here are the details:
Cookies, web beacons, and online privacy
Our concern for the privacy of our investors and prospective investors naturally extends to those who use our personal investors website, investor.vanguard.com, and our Vanguard investors mobile application.
Our website and our mobile application use some of the most secure forms of online communication available, including data encryption, transmission encryption, usernames and passwords, adaptive authentication techniques, and back-end fraud and account monitoring. These technologies provide a high level of security and privacy when you access your account information, initiate online transactions, or send secure messages.
We use a variety of online technologies, as described further below, to collect information that helps us understand how our websites and our mobile application are used. Specifically, when you visit Vanguard online, we or our service providers may automatically collect a variety of technical and navigational information about you via these technologies, including, as applicable: your computer or device type; operating system version; browser type and version; user agent string; internet connection type; mobile network provider; date and time of your visit; time since your last visit; pages you view; links you select; searches you conduct; the internet protocol (IP) address used to access our website or mobile application; your general geographic location (e.g., your city, state, or zip code); and the website visited before our site. We also may use similar tracking technologies in emails that we or our service providers send to you, as further described below. This information may be used, for example, to alert you to software compatibility issues, to resolve technical or service problems, and for security purposes. We also analyze this information, with the assistance of our service providers, to improve our website and mobile application design and functionality, to enhance our ability to serve you and your accounts, and to tailor our communications to you regarding our products and services.
A cookie is a small file of letters and numbers that is stored on your computer or other device when you visit a website or a mobile application. Cookies contain information that is transferred to or read on your device and allow websites and mobile application to recognize devices and store certain information, such as user preferences. Cookies are used to distinguish you from other users of our online services. This helps us to provide you with a useful experience when you browse and also allows us to improve our online services. This helps us to personalize and improve your user experience and help enhance site navigation, and to develop, offer, and provide our products and services to you. Cookies also help us to understand how people use our online services so that we can improve their structure, functionality, security, and content. We and our service providers use session cookies, which link your actions during a particular online session and expire at the end of that session, as well as persistent cookies, which remain on your device and allow us to remember your actions or preferences across multiple browser sessions.
Our website, our mobile application, and the emails that you receive from Vanguard use an application known as a web beacon (also known as a pixel tag or clear gif). A web beacon is an electronic file that usually consists of a single-pixel image, embedded in a web or mobile application page or an email to measure usage and activity. In some cases, a web beacon triggers the placement of a persistent cookie on your device.
Our website may enable you to share information directly with websites or online services operated by third parties. For example, our sites contain features that allow you to share articles or content through Facebook, Twitter, LinkedIn, and other services, and to view content through video players and other services (such as the YouTube video player). If you choose to use these features, you may disclose information to those websites or services and their users, and to the public more generally. Even if you do not select these plug-in features, these third parties may collect information about you, such as your IP address and the pages that you view, and they may also set and/or access a cookie on your device. Because these third-party websites and services are not operated by Vanguard, we are not responsible for their content or practices. The collection, use, and disclosure of information through these websites and services are subject to the privacy policies of the third-party websites or services.
We engage service providers to collect the information discussed above to engage in analysis, auditing, research, and reporting. These service providers may set and access cookies on your computer or other device and may use web beacons to collect information about your activity on our website and mobile application.
Adobe Analytics. Our website and mobile application use Adobe Analytics to help collect and analyze certain information for the purposes discussed above. The information generated about your use of our online services may be transmitted to and stored by Adobe Analytics on servers outside your country of residence.
We may use service providers' technologies that enable us to establish connections among related devices (such as smartphones, tablets, and computers). This means that information about your interactions with our online services and online advertising through different devices may be combined. By making these connections, we may be able to better understand the relevance of our content and the impact of our advertising and to customize that content and advertising for you.
Your opt out rights
Opting Out of Interest-Based Advertising. When you access Vanguard’s website, we will provide you with the ability to opt out of third-party data sharing related to Interest-Based Advertising. To opt out, please click here. When you complete this process, you will provide us with your email address. We will send you a validation code to the email address you specify, and once you confirm that validation code electronically, we will remove the email address you specified from third party sharing. If you have more than one email address on file with us, you will need to complete this process for each email address on file to fully opt out. This link also provides further information on how to opt out of certain cookies, as well as the sharing of cookie information related to Interest-Based Advertising. Note that blocking some types of cookies may impact your experience of the site and the services we are able to offer. To learn more, visit the Vanguard Privacy Center.
Do Not Track Signals. Although our website currently does not respond to “do not track” browser settings, you can limit tracking by taking the opt out steps discussed above.
How we safeguard your personal information
Within Vanguard, we restrict access to information about you to those Vanguard employees who need to know the information in order to perform their jobs, such as servicing your accounts, providing you with information you request, or notifying you of new products and services. To protect your personal information, we maintain physical, electronic, and procedural safeguards in accordance with applicable law and industry standards and practices, and we review and adjust these safeguards regularly in response to advances in technology. To learn more about our online security and privacy features, please visit our Security Center.
Safeguard your account information. For your protection, you should not provide your Vanguard account information, username, or password to anyone. If you become aware of any suspicious activity relating to your account or if you suspect fraud, please call us at 877-223-6977 or email us at email@example.com.
Review your account information. Vanguard offers a variety of options for accessing and reviewing your account information. You can review your information on your statements and other account documents, as well as through our automated telephone services and websites. You may also write or call us with your request for information. Specific website addresses, mailing addresses, and telephone numbers are listed on your account statements and other Vanguard correspondence.
Website not for children
Our website and apps are neither intended for, nor targeted to children under 16, and we do not collect personal information directly from children under 16. We receive limited personal information about children from parents and other responsible adults only as required to establish and maintain accounts for the children’s benefit.
Privacy Information for Nevada Residents
Nevada residents may opt out of the sale of covered information to third parties, including but not limited to name, address, social security number, telephone number, email address, and other information through which a person may be contacted. Our uses of your personal information are not sales under Nevada law. If you have any questions or if you would like to receive notice by email in the event we engage in sales of personal information under Nevada law in the future, please contact us.
We will keep you informed
If you have any questions about the way in which we have handled information about you, please do not hesitate to send us an email at firstname.lastname@example.org.