Technology
Responsibly scaling AI to better serve our clients
May 13, 2026
Vanguard is applying AI to help extend high-quality financial guidance to more investors while maintaining the trust, care, and human judgment that define our approach to advice.
In a recent Fortune article, Nitin Tandon, Vanguard’s global chief information officer, shared how the firm is using AI to responsibly scale advice, personalize client experiences, and support both clients and crew as technology continues to evolve.
Scaling advice with purpose
With millions of clients and a limited number of advisors, Vanguard sees AI as a way to help close the advice gap—not as a substitute for human expertise. AI can support more timely, personalized interactions while allowing advisors to focus on higher‑value conversations that matter most to investors.
Empowering crew with generative AI tools
Vanguard crew are using generative AI to work more efficiently and creatively. Helping with tasks ranging from software development and content creation to meeting summaries and research support, these tools augment human judgment, rather than replace it.
A disciplined, responsible approach to AI
Vanguard is committed to applying AI in ways that are practical, measurable, and aligned with long-term investor outcomes. That means testing carefully, monitoring results closely—and prioritizing trust and accuracy as new capabilities emerge.
“Our approach is to diffuse AI into the fabric of the system so that people are empowered with the right tools and the right training. And then they can reimagine their journeys, their products, their services, using AI.”
—Nitin Tandon, Global CIO
To view all of Vanguard technology news, visit the Delivering client-centered technology hub page.
Notes:
Vanguard assets under management: $11.9 trillion as of March 31, 2026.
Number of investors: more than 50 million global investors as of December 31, 2025.
Vanguard is owned by its funds, which are owned by Vanguard's fund shareholder clients.
All investing is subject to risk, including possible loss of principal.
Advice services are provided by Vanguard Advisers, Inc., a registered investment advisor, or by Vanguard National Trust Company, a federally chartered, limited-purpose trust company.