Nitin Tandon podcast debut with Harvard Business School

In a recent conversation with Harvard Business School Professor Joe Fuller, Tandon described how technological transformations, such as moving to the cloud or implementing artificial intelligence, are not just information technology projects but business initiatives. Aligning IT, business leaders, and stakeholders is crucial for a successful transformation. This helps Vanguard crew understand why the changes are necessary, as well as how they contribute to the company’s goals and help safeguard our clients’ investments.

Tandon explained that Vanguard’s cloud transformation promotes increased agility, the use of data insights, and a focus on talent. These targeted efforts have resulted in a new website and mobile app, higher customer satisfaction scores, and a significant reduction in major incidents.

Vanguard has been taking a cautious and deliberate approach to AI, said Tandon, particularly generative AI, with an initial focus on productivity use cases. Vanguard is investing in understanding and mitigating risks like bias and hallucinations, as well as ensuring compliance with regulatory and legal requirements, before fully integrating AI into client-facing systems.

Vanguard has already seen significant productivity improvements from deploying AI-powered tools. Tandon cited a 27% improvement in coding time and a 10%–15% productivity gain overall across the software development life cycle. Vanguard continues to expand its use of AI to further enhance productivity and efficiency.

For more about Tandon’s perspective and Vanguard’s approach, listen to the full podcast here. You can also listen via Apple Podcasts, Spotify, or Amazon.